Terms & Service

All products and services, including but not limited to the https://www.rummybo.com website and mobile app and the games and services provided through them, (referred to collectively as “Services” hereinafter) provided to you and offered by RummyBo Games Pvt Ltd and/or its affiliates, subsidiaries, associates and partners (hereinafter referred to as “We/we” or “Us/us”, “Rummy Bo” or “rummybo.com” or “Our/our”) through the https://www.rummybo.com website and/or mobile app (hereinafter referred to as “Website/Mobile App”) are subject to these Terms of Service (hereinafter referred to as “Terms” or “Terms of Service”).

You must carefully read and agree to all the terms in these Terms of Service prior to your use of our Services. “You” in these Terms of Service refers to “user”, “player”, as well as every visitor to our Website/Mobile App. By registering on Rummy Bo, you agree to receive notifications via SMS/RCS and follow our Terms of Service, Privacy Policy and Game Rules.

Agreement

Please make sure to read our Terms carefully and understand them properly. All the clauses in rummybo.com’s Terms of Service are delineated in this Agreement and/or included in the medium of reference that can be accessed by clicking on the related links provided below. You should make sure that you have read and clearly understood our Agreement before becoming a user of rummybo.com, and you must agree to follow our Terms of Service, Privacy Policy, Fair Play Policy, Responsible Gaming Policy, Game cancellation and Settlement Policy, Game Rules and all the policies laid down on the rummybo.com Website/Mobile App and undertake to follow them. You are by all means bound by our Agreement in any instance when you choose to use our Services or games of rummy or software. We reserve the right to modify or amend our Terms at any time without prior notice to you.

Description of Our Rummy Games Services

We provide our users/players with an excellent opportunity to enjoy our multiplayer rummy games 24×7. Using our seamless software and IT services, you can play online rummy, a game of skill, with other online rummy players on rummybo.com.

Our Services are only intended to allow you to play rummy for the sole purpose of entertainment. Playing online rummy is legal in India, but rummybo.com will in no way be responsible or liable for any acts of betting or gambling that may take place outside our Website/Mobile App. Moreover, the state laws of Meghalaya, Andhra Pradesh, Assam, Odisha, Sikkim, Nagaland, Tamil Nadu, and Telangana do not permit playing cash rummy games, depositing cash to play cash rummy games or withdrawing cash from one’s rummy account, so we do not offer cash rummy games or tournaments to players residing in or logging in from the aforementioned states.

Game Variants

On rummybo.com, you can play 13-Card Pool Rummy, 13-Card Deals Rummy, 13-Card Points Rummy, as well as Rummy Tournaments, which will be launched very soon. You can play both free and cash rummy games on rummybo.com. However, people living in Andhra Pradesh, Assam, Meghalaya, Odisha, Sikkim, Nagaland, Tamil Nadu, and Telangana are not permitted to play our cash games/tournaments as the aforementioned states do not allow their residents to play real money rummy games.

Eligibility to Play Our Games

We do not allow people under the age of 18 years to play our games. If you allow or assist anyone who is below 18 years of age to access our Website/Mobile App or Services on your computer or internet-enabled gadgets, internet connection and/or accessibility (either borrowed or owned or leased), you will solely be responsible for your act and accept complete liability for any outcome thereof, including any adverse consequences. Neither rummybo.com, nor any other third party content provider, nor their related agents shall be responsible or liable for any direct or indirect, incidental or consequential injuries or damages that may arise as a result of the use of or inability to use our Website/Mobile App by the user, regardless of instances when such party or agent has been warned of or advised against the possibility of similar injuries or damages.

Creation and Operation of a User Account

To play our games, you are required to register with us on our Website/Mobile App using a strong password. After registration, a username will be automatically assigned to you. For account verification, you will be required to provide more personal information when you opt to play our cash games/tournaments. Before depositing cash or playing cash games, you must ensure that your password is strong and if it includes capital letters, special characters, and numerals, it will increase the safety of your account.

Geography, Jurisdiction, Payments and Players’ Funds

Before you add cash to your Rummy Bo account or play cash rummy games/tournaments on our Website/Mobile App, you must acknowledge the legality of playing cash rummy games/tournaments in the jurisdiction from where you are trying to play cash games/tournaments. You are prohibited from playing cash games/tournaments on rummybo.com if you are not legally competent to make transactions in Indian rupees through banking channels in India and/or if you are not accessing rummybo.com from a jurisdiction where playing cash rummy games/tournaments online is legally permitted. Any violation of this policy will be considered a breach of our Terms of Service and as a result, your Rummy Bo account will be locked immediately and you will not be entitled to receive any prizes from or refunds for any such cash games/tournaments that you might have participated in on our Website/Mobile App. You also acknowledge that the state laws of Meghalaya, Andhra Pradesh, Assam, Odisha, Sikkim, Nagaland, Tamil Nadu, and Telangana, also called Restricted Territories, do not permit the residents of the aforementioned states to play cash rummy games or tournaments online. You shall abide by these states’ laws and will not use Rummy Bo’s Services to deposit cash, withdraw cash, or participate in cash games/tournaments on Rummy Bo while residing in or visiting these states.

Your Password Is Your Responsibility

After you have registered on our Website/Mobile App, it is your sole responsibility to make sure that you do not disclose your passwords to anybody, be it your friends, family members, third party, or anybody whosoever. Please create a strong password of minimum 8 characters, including capital letters, numerals and special characters so that nobody can crack that. We shall not in any way be responsible if your user account is logged in to or accessed by anybody else by using your password. The restrictions defined for creating a strong password will be applicable only for passwords created on RummyBoRummy. These restrictions won’t apply to passwords created on social platforms (including but not limited to Facebook and Google) and their subsequent usage for login on Rummy Bo.

Technical Failures

It is possible that you sometimes face disruptions including, but not limited to, errors, disconnection or interruptions in communication because of issues in the Internet services, software or hardware that you are using to avail our Services.

rummybo.com shall not in any way be liable for any network disconnection on your computer, mobile or device caused by any fault or error at your end and shall not compensate you for any losses arising from such disconnection. In case of any disruption of service at rummybo.com’s end while a game is in progress, as determined by and solely at the discretion of rummybo.com, rummybo.com shall cancel the game and refund your points/cash regardless of the status of the game.

No Warranty

rummybo.com is committed to providing updated, accurate, complete and reliable information by publishing it on the Website/Mobile App. However, it is to be noted that we do not represent the suitability of the information published in documents or any other information that is updated on our Website/Mobile App. Therefore, all the information and related graphics and images are to be considered “as is” without any warranty whatsoever expressed or implied by us. We hereby solemnly disclaim and discard all warranties about this information as well as all implied warranties and conditions of our merchantability, title and non-infringement, appropriateness to any particular purpose, and accuracy of our site, software and games of rummy.

Software Usage

It is strictly forbidden for anyone to use our software for any commercial purposes. Our software is meant only for playing rummy games for personal entertainment. You must use your Rummy Bo account only for playing games on the Website/Mobile App and must not attempt to manipulate, decode, modify, disassemble, decompile, reverse or re-engineer our software in any manner. Please note that use of bots or automatic play is prohibited. Any attempt to use artificial intelligence that includes, but is not limited to, robots, in connection with our rummy games and software is strictly forbidden. All the actions that you perform on or in connection with our Website/Mobile App must be executed by you only through the user interface that is accessible on our Website/Mobile App.

Fair Play Policy

We take the fair play of games on Rummy Bo very seriously and we make sure that every player gets an equal opportunity to win games on our Website/Mobile App. In order to prevent any form of malpractices or unfair play in our games and on our Website/Mobile App, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Every single game on our Website/Mobile App must be a fair individual effort, not a team effort. As part of our Fair Play Policy and to prevent any form of malpractices and in-game collusion, all user actions are monitored and recorded.

Any detection of a breach of our Fair Play Policy, such as, but not limited to, unauthorized deposits under a stolen identity or collusion in play shall result in prompt and serious action by Rummy Bo against the offending user, including, but not limited to, permanent termination of the user’s account, as detailed in the “Breach and Consequences” section below.

No Bribes, Gifts or Favors

You shall not offer any rummybo.com employee any bribe, gifts, services, compensation, or any other favor that might influence or might appear to influence the employee in performing his/her duties at rummybo.com. rummybo.com employees shall not solicit any bribe, gifts, or services from you. Offering rummybo.com employees any cash, cash equivalents, gifts, gift cards, services, or favors is strictly prohibited.

Fair Play Deposit and Withdrawal Policy

If you are a cash player on Rummy Bo, your Balance is divided into two Accounts: Deposit Account Balance and Withdrawable Account Balance. The Deposit Account Balance includes all the amount you have deposited and earned as a bonus. The Withdrawable Balance includes all the amount you have won (including all the entry fees you paid in games and tournaments you won). You can only withdraw a maximum amount equal to your Withdrawable Balance. You cannot withdraw your deposit balance without using it for playing cash games/tournaments.

Bonuses

rummybo.com gives eligible users bonuses on deposits made using bonus codes and in different promotions, as specified in the terms and conditions of the promotions. These bonuses are added to users’ Deposit Balance, which can be used to play cash games and tournaments. Bonuses cannot be withdrawn as cash. If bonuses remain unused in the validity period specified in the terms and conditions of the corresponding promotions, they lapse.

Terms of Payment

In respect of any transactions entered into on the rummybo.com platform, including making a payment to participate in the paid versions of skill game(s), you agree to be bound by the following payment terms:
- The payment of a predetermined amount that the user makes to participate in any skill game(s) is inclusive of the fixed platform fee charged by rummybo.com for access torummybo.com Services and the user’s contribution to the prize pool.
- Subject to these Terms and Conditions, all amounts collected from the user are held in a separate non-interest earning Trust Account, which is responsible for the management of the user account and the prize pool, until the determination of winners and distribution of prizes. rummybo.com receives only its share of the platform fee through the said Trust Account and has no control over the User Funds.
- rummybo.com reserves the right to charge a platform fee, which can vary periodically based on management’s discretion. The platform fee (inclusive of the applicable tax thereon) will be debited from the user’s account balance and rummybo.com will issue a transaction note for such debit to the user, which is visible in the user’s Transaction History. The last change to the platform fee was made on 1st June 2021.
- The user may participate in a cash skill game by making a pre-specified contribution to the prize pool of the game, which will be given away to the winner(s) of the skill game after the completion of the game as per the terms and conditions of the skill game. It is to be noted that rummybo.com has no right or interest in the prize pool and only acts as an intermediary engaged in collecting money for the prize pool and distributing the prize pool in accordance with the skill game’s terms and conditions.rummybo.com will charge a nominal platform service fee on the final prize pool. The amount to be paid in by the user toward the prize pool will also be debited from the user’s account balance maintained within the Trust Bank account.
- Every user using rummybo.com Services is provided with two types of accounts for the processing and reconciliation of payments: (i) Deposit Balance Account, (ii) Withdrawable Balance Account. It is to be noted that in no instance will rummybo.com permit the transfer of any amounts in the user’s specific accounts to any other type of account held by the user, or to any third-party account, including a bank account held by a third party.
  - The user’s wagered amount and winnings in any skill game(s) will be credited to the user’s Withdrawable Balance Account.
  - Any amount remitted by the user via a designated payment gateway will be credited to the user’s Deposit Balance Account.
- The user will be permitted to withdraw only the amount available in the user’s Withdrawable Balance Account.
- In all cases where the user requests withdrawal of any amount from the user’s Withdrawable Balance Account, rummybo.com will initiate an online transfer of the requested amount (from the amount available in the the user’s Withdrawable Balance Account) to the user’s bank account registered with rummybo.com within a commercially reasonable period of time. Such transfer will be shown as a debit in the user’s Transactions History under the category of “Withdrawal.” rummybo.com will not charge any processing fee for the online transfer of an amount to the user’s bank account. It is to be noted that the user will be required to provide a valid identity card with a clear photo and address proof as proof of identity, as well as the user’s PAN, and get the user’s KYC verified in order for rummybo.com to process the withdrawal request. The name on the user’s identification document should match the name provided by the user at the time of registration on rummybo.com, as well as the name and the address in the records of the user’s bank account as provided to rummybo.com.
- In the event that no bank account has been registered by the user with his/her user account with rummybo.com, or the user has not verified his/her account with rummybo.com to rummybo.com’s satisfaction and in accordance with these Terms and Conditions, rummybo.com will send a notification to the user at the user’s email address registered with rummybo.com. In the event that the user fails to register a bank account with his/her user account even after the notification and/or fails to get his/her user account KYC-verified, rummybo.com will have the right to confiscate all the amount in the user’s account. Failure to provide rummybo.com with a valid bank account or valid identification documents, to rummybo.com’s satisfaction, may result in the forfeiture of any and all amounts available in the user’s account with rummybo.com.
- Further, in order to conduct promotional activities, rummybo.com may gratuitously grant bonuses (play points or bonus cash/fund amounts) to the user for the purpose of participation in any skill game(s) on rummybo.com. The user will not in any case be permitted to transfer or request the transfer of any amount available in the user’s Bonus wallet to the user’s Withdrawable Balance Account or bank account or any other account. The usage of any bonus granted will be subject to the limitations and restrictions of the promotion/bonus, including but not limited to restrictions of time within which the bonus must be used, as applied by rummybo.com and notified to the user at the time of granting the bonus. Grant of any bonus to the user is at the sole discretion of rummybo.com and cannot be demanded by the user as a matter of right. The grant of any bonus by rummybo.com on any day will not entitle the user to demand a bonus at any subsequent time, nor create an expectation of recurring grant of a bonus by rummybo.com to the user. A bonus granted to the user may be used by the user for the purpose of setting off against the user’s contribution to the prize pool in any skill game(s), in accordance with these Terms and Conditions. No bonus will be withdrawable or transferrable to any other account of the user, including the bank account of the user or of any other user or person, other than as part of the winnings of the user in any skill game(s). In the event that the user terminates his/her account with rummybo.com or his/her account if terminated by rummybo.com, any and all bonuses granted to the user will be reversed by rummybo.com and the user will have no right over such bonuses or interest in them.
- You agree that once you confirm a transaction on rummybo.com, you will be bound by and make payment for that transaction.
- You acknowledge that subject to the time taken by the bank for processing payments and such other external dependencies that rummybo.com has on third parties, any transactions made on rummybo.com may take up to 72 hours to be processed. Any amount paid into or transferred to the user’s account may take up to 72 hours to get added to the user’s account balance. Similarly, the disbursement of a bonus to the user may take up to 72 hours to be shown in the user’s Transaction History.
- You agree not to make any complaint or claim against rummybo.com in respect of any delay, including any delay resulting in a lost opportunity to join any skill game(s), in crediting a transaction amount to any of your accounts.
- A transaction, once confirmed, is final and no cancellation is permitted.
- rummybo.com may, in certain exceptional circumstances and at its sole and absolute discretion, refund the transferred amount to the user after deducting applicable cancellation charges and taxes. At the time of a transaction, the user may also be required to take note of certain additional terms and conditions, and such additional terms and conditions will also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with these Terms and Conditions, the additional terms and conditions will prevail.

Breach and Consequences

If your breach of our Terms of Service or use our website/Mobile App in a fraudulent manner or for illegal and/ or unlawful purposes or cheat us and/ or any user or cause wrongful communication implicating us including false or incorrect chargeback claim or claims and/or that your continued access to our Website/Mobile App is detrimental to the interests of rummybo.com or our users or the general public, (“disallowed activities”) then we reserve the right to take one or all of the actions below at our own discretion and without prior notice, each of which will be without prejudice to each other :

Temporarily suspend your account;
Permanently terminate/ block your account;
Initiate relevant proceedings under law;
In addition to the above, if you undertake any disallowed activities, rummybo.com shall be entitled to treat as void and non est all activities undertaken by you on our platform and withhold and/or retain any and all monies lying in the account associated with the disallowed activity (“amount”). RummyBoRummy may, at its discretion, withhold the amount in entirety or withhold such portion of the amount which is attributable to the disallowed activity. If RummyBoRummy, at its discretion, decides to withhold the amount partially, RummyBoRummy will return the portion that is not withheld to the source.You acknowledge that you cannot claim any compensation or consideration when the above actions are taken against your account if you undertake disallowed activities.

Any action taken by us will be without any prejudice to our other rights and remedies that are mentioned and available in law or equity.

Content Copyright

All the online content, materials and information on our Website/Mobile App (collectively referred to as “Content”) are secured by intellectual property rights. The Content includes a wide range of online items like images, designs, multimedia clips, graphics, logos, information, text content, games, software, animation, marks, hyperlinks, and pictures. The Content, whether or not belonging to us, is thus protected and secured by applicable intellectual property rights. In addition, we are free to record and use, in any manner whatsoever, all chat content, images, emails, and recommendations sent by any member or user of our Website/Mobile App, as they form a part of the Content of rummybo.com.

Promotions

When you register with rummybo.com, you will receive notifications regarding special offers, updates, contests, account activities, etc. through SMSes, emails and direct mails. Some of Rummy Bo’s promotions require users to be KYC-verified to receive their benefits. If any aspect of your contact information or KYC (ID, address, email address or mobile number) is not approved or verified, you shall not receive the benefits of such promotions, including promotional amounts and prizes. Check out the specific terms and conditions of our promotions and contests before participating in them.

Refund Policy

A detailed explanation of rummybo.com’s Refund Policy is given below:

Cancellation of Games

rummybo.com is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to cancellation of games caused by factors that are beyond the reasonable control of rummybo.com.

Indemnity

In accordance to the extent that is permitted by law, and in the humble consideration for allowing you to take part in the activity of Rummy BO Games, you hereby agree with full knowledge to indemnify, defend and save us and hold us harmless to the complete extent of all awards and benefits, disbursements, litigation cost and reasonable fee of the attorney that we may have to incur or suffer in connection therewith including any sort of direct or indirect or consequential losses that may refer to any loss of profit and reputation that can arise from any claims, suits, taxes, actions, cause of actions, damages, penalties, injuries, expenses, demands, interest and/or awards imposed, brought or asserted against us by any person who has a connection with:

Contact us

Rummy Bo is here to provide you with more information, answer any questions you may have and create an effective solution for your instructional needs. You can contact us anytime by using the “Contact us” feature in the “Help” section. If you have any grievances, please write to [email protected].